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Low Country Holidays
Payment terms

Rates
All our rates are in US Dollars and will include all relevant taxes, resort fees, golf cart fees and fully inclusive car rental where applicable. Should there be any extras which your clients will be responsible for locally such as parking charges or caddy fees we will make you aware of them in advance where at all possible.

Payment Terms
We do not require a deposit for most bookings but there may be one or two exceptions. Only if a resort or other business requests a deposit from us will we ask you for one and then it will just be to cover the deposit we have been asked for.

We will send you an invoice around six weeks from the clients arrival date and payment must be made no later than 30 days prior to arrival.

We get very competitive wholesale rates from our suppliers but this is based on us paying them well in advance so late payments potentially jeopardise the great rates that we are able to offer you.

Payments
Our invoice will include our US bank details so payment can be made direct to our account by wire transfer.

We can also make payment by PayPal but this will be subject to a fee. We will inform you of the current PayPal charges at the time of payment.

Vouchers
We will provide you with vouchers for accommodation, golf and vehicle hire. These confirm that your client has prepaid for and is entitled to all these services. It is your client’s responsibilty to produce the voucher at the car rental desk and accommodation check-in on arrival, and at each golf course for each round. 

Our suppliers will only provide what is shown on the voucher so you need to check them carefully on receipt.


General terms & conditions

Tee-Times
Golf courses reserve the right to alter confirmed tee times. However this will be very rare. We are normally aware beforehand of when courses will be scheduling aerifying and this is virtually the only reason that changes to confirmed tee times may be made.

If a confirmed golf club cancel the reservation or change the tee time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you or your client to cancel a holiday that is part of a package.

Please also be aware that some golf courses may pair your clients up with other golfers where there are less than 4 per tee time.

Condition Of Golf Courses
The condition of golf courses varies throughout the year. On the whole a consistently high standard is maintained but you need to be aware that courses get more wear then normal in peak golf seasons, mid March to mid May and October.

General golf course maintenance on tee boxes, fairways and greens are an essential feature of golf course preparation and Low Country Holidays cannot be held responsible for the impact of such work. Some golf courses are surrounded by housing and building work may be ongoing. We generally know when this is the case and will pre-warn you. However we cannot be held responsible for any interference or inconvenience experienced and if we were not aware of the building work.

Our Descriptions
The descriptions of the hotels and golf courses and other aspects of the holidays are based on opinions gained on site visits and on the opinions of hotels themselves. We are not always able to exercise control over all the components of the holiday arrangements and it is possible that an advertised amenity may be withdrawn or changed due to various reasons such as water conservation, renovation work, etc. We will advise you if we become aware of a major change but we cannot accept liability for loss, damage or inconvenience in such circumstances. Nor can we accept responsibility if we are unaware that amenities are withdrawn or changed.

Behaviour
Throughout your booking with Low Country Holidays you or your client accept full liability for any damage or loss caused by your client or any member of their group.

Cancellations / Amendments
It is possible for you to change numbers or cancel the holiday at any time provided that the person who originally booked the holiday sends us written notice by letter or email.

Cancellations made after final balance has been paid to Low Country Holidays will result in loss of monies paid equivalent to the loss Low Country Holidays would incur. Please bear in mind though that initial representations for reimbursement should be made to your insurance company.

Meet & Greet At Myrtle Beach Airport
We provide a complimentary meet and greet service into Myrtle Beach Airport only.

You must let us know about any changes to your clients flight schedule arriving at Myrtle Beach so we can inform our Myrtle Beach representitive.

If your client experience delays enroute and will not be at Myrtle Beach airport at the time you have told us they must telephone the contact number we give you. Our representitive needs to know when they are arriving.

The service only includes being met at the airport. Should there be other problems, such as non arrival of baggage they must deal with the appropriate official and not contact our representitive who met them. He is not paid to undertake any additional duties.

Breakfast
Some accommodations include breakfast and others give us the option of offering accommodation to include or exclude it. Your invoice indicates whether breakfast is included and this will appear on the voucher. Low Country Holidays is not responsible for the cost of breakfasts not included.

Price Changes
In the unlikely event that there be any increase in the cost to us, we will only absorb 5% of the change. You will be required to meet any increase between 5% and 10%. If we have to increase the price of your holiday by more than 10%, you will have the option of continuing with the holiday arrangements and meeting the extra costs (above 5%) or of cancelling with a refund of any money you have paid to us, except any charges you have incurred for amendments. If you decide to cancel the holiday, you must do so within seven working days of the issue of the revised confirmation of booking invoice. If there should be any decrease in cost to us by more than 5% then we will refund the difference.

Passports & Visas
All passengers entering the USA from the UK now require a MRP, Machine Readable Passport. It is a pre travel requirement that each person has completed the ESTA, Electronic System for Travel Authorization, application on line at http://us-travel-permit.com/. It is also a requirement for entry into the US that each traveller provides the immigration official an address where he will be staying. It is therefore important that each member of your party has this information especially if they are arriving in the US at a different time. For more information consult the Foreign & Commonwealth Office.

Low Country Holidays accepts no responsibility for visa requirements or the consequences of not having completed the proper paperwork necessary for entry into the US or of having no knowledge of the accommodation address. We advise all individuals booking holidays to inform all members of their party of immigration requirements to ensure that the requisite documents are in place prior to travel.

Insurance
Low Country Holidays strongly recommends your client take out golf travel insurance. We will not be responsible for any outcome of travelling without adequate travel insurance. Some insurance companies may consider the game of golf as a dangerous sport and your client should mention their participation when obtaining a quotation. they should also ensure that their golf equipment is covered in the policy.

Weather Conditions During Your Golf Holiday
Bad weather is unavoidable during the course of the year and as a result golf courses may either close or the golf course will operate temporary tees and greens at their sole discretion. 

A raincheck policy is in place at each golf course. If your client is unable to start their round on time they will hold them at the clubhouse and usually get everyone off as soon as possible using a shotgun start.

Should your client start their round but play less than 9 holes they will usually be given a raincheck voucher for 9 holes valid for 12 months, this varies from course to course, some may give 18 hole rain checks if only a few holes have been played.

If your client does not start at all they will be given a raincheck voucher for 18 holes valid for 12 months, or sometimes indefinitely.

Usually alternative tee times can be offered at the time the voucher is handed over. However, if your client has no spare days and they are not planning to return within the 12 months limit of the voucher Low Country Holidays is unable to refund the golf costs.

Special Requests And Medical Problems
If your client has any special requests, you or they must advise us at the time of booking. Although we will endeavour to meet any such requests we regret we cannot guarantee to do so.

Complaints
Low Country Holidays acts as an agent for each hotel. If your client has a complaint or experiences any problems during the holiday please inform the hotel immediately during their stay by speaking to the Hotel General Manager direct. If they do not reach an acceptable conclusion during their stay please notify us in writing by letter or email iris@golfholidaysamerica.co.uk within 7 days of their date of return. We will not deal with complaints over the telephone. The mailing address is ...

Iris Down
Low Country Holidays
Monument View
Townfoot
Alston
Cumbria
CA9 3 HX

Liability
If you have any complaints concerning any services we provide you must inform us in writing by letter or email within 7 days of your date of return.
 Any assistance provided in resolving a complaint in relation to any resort booking is provided on a goodwill basis and in our capacity as an agent. 
If you have a complaint concerning any services we provide, as opposed to any service provided by any third party such as a hotel for whom we are not responsible, you must inform us immediately in writing within 7 days of the departure date. We cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide is limited to the commission we have earned or are due to earn in relation to the booking in question.


Third Party Liabilities
In the event that your booking with Low Country Holidays involves the use of services from a third party then the liability associated with your booking will be based on the value of the pre-payment made to a third party as part of the booking in order to confirm these services.


Extras

Please note that all extra's consumed on site such as food, drink, entertainment, spa treatments and transport must be paid for by your client on checkout. Your booking with Low Country Holidays only includes the package set out in your confirmation email and invoice. We accept no liability for any charges your client incurs on site in relation to any extras outside of the package. 
You should be aware that contrary to the norm with European hotels and the majority of US accommodations housekeeping may not be included for villas attached to resorts. Housekeeping can be provided at an additional charge for each day of your stay or on some other basis. You will be informed at the time of booking if housekeeping is only available at the accommodation by paying an extra amount and if your client requires it this additional cost will be included in your invoice. Your client can arrange their own terms for housekeeping on arrival at the accommodation and make payment to them on departure. Low Country Holidays is not liable for any housekeeping charges not previously arranged and paid for.


Changes And Cancellations By Us

Low Country Holidays reserves the right to make changes to and correct errors on our website and in our brochure both before and after bookings have been confirmed.


Force Majeure

Low Country Holidays will not be liable for additional expenses incurred through travel delay, Acts of God, force majeure or events beyond our control. Force majeure is unusual and unforeseeable circumstances beyond our control such as war or threat of war, riots, civil unrest, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions.


Our Responsibility

Low Country Holidays will endeavour to ensure that all parts of the holiday are arranged, performed or provided with expertise and care. Our liability in all our bookings shall be limited to a maximum of twice the cost of your booking with Low Country Holidays.


English Law

Your booking with Low Country Holidays and all matters arising out of it are governed by English Law subject to the UK consumers approval.

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